These policies are necessary so that we may continue to provide you the type of service you expect and deserve. We appreciate your understanding and cooperation.
Damage waiver is mandatory on all rental equipment at an additional cost. Damage waiver relieves customer of liability for accidental damage to the rented item(s)and for loss due to fire, collision, windstorm, upset and riot. Waiver does not cover loss due to theft, burglary, misuse or abuse or any other loss due to failure to care for the rental item(s) while under contract. It is non-refundable.
Reservations & Cancellations
Orders may be reserved by prepayment, otherwise availability is on a first come first serve basis. Reservations are for a specific date; thus amount paid is subject to a minimum cancellation fee of 50%. There is a 100% charge for orders cancelled 1 week prior to reservation date. No reductions are allowed within 48 hours of your event.
Delivery & Pick - Up
Delivery is available at a nominal fee in our regular delivery area (Austin Proper) during normal business hours. Delivery to surrounding areas available upon quote. Delivery must be scheduled in advance and is to ground floor, entry level only. Most residences and businesses in the Austin area were not designed with delivery crews in mind, sometimes built on uneven terrain with steep driveways, low clearances, and flights of stairs. Unexpected obstacles such as these can often times add precious minutes to a delivery schedule, and hours to a work day. The delivery crew must be able to unload equipment no further than 20 feet from the truck. If you require the equipment to be transported to another location at the delivery site, or set-up and knock-down of the equipment, further labor charges will be applicable, and these services must be booked in advance.
Deliver charge is for garage drop off or loading dock. Equipment must be broken down and stacked in same location for pick up. Items not meeting these conditions are subject to additional fees. There is an additional charge for deliveries to the 2nd floor and up. Contact us for pricing.
Return of Equipment
All items come clean, sterilized, and ready to use. All equipment should be returned as received. We ask that flatware, dishware, and serving equipment is void of food/beverage residue, dry, and repacked in containers sent. Linens should be debris free and dry to avoid mildew. We ask that you please return all hangers. Items not meeting these conditions are subject to additional fees.
Counts, Loss, & Damage
We ask that you count your order upon taking possession, since you are accepting the count on the contract, and will be charged for any missing, damaged, or broken items upon return. Responsibility for the equipment remains with the customer from the time out until the time returned. Please be sure equipment is secured when not in use, and protected from the weather at all times.
What is required for me to rent from your business?
A valid Texas driver’s license, signing of the rental contract from the same entity, and payment of the rental.
How far in advance should I reserve the items I need?
We recommend that you place your reservation at least 1 month in advance to ensure availability. For holiday events or during the wedding season (April - July) we suggest you reserve as soon as possible. Please keep in mind our cancellation policy listed above when placing a reservation.
How long do I get to keep the items I have rented?
Unless otherwise stated, all rental periods are for 24 hours. However, if your event is on a weekend, we charge only 1 day (24 hours) from Friday after 12 noon, until Monday before 3 p.m. We offer price breaks on weekly and monthly rental periods. Please call, or email, to receive a quote if you require more than a 24 hour rental period.
What constitutes as damage to linens?
The three major detriments to our linens are wax, burns, and mildew. We ask that you be weary of these, for there will be a replacement cost if a linen is returned in a “damaged” condition. Things such as spilled wine, food, etc. are typically not considered damage, however circumstances may prove otherwise.
Can I attach balloons, streamers, etc. to tables and chairs I have rented?
We do allow this, but we ask that you do not use staples, tacks, or any other sharp objects which may damage the equipment rented or cause bodily harm to our employees when loading and unloading said equipment. We also ask that you remove all balloons, streamers, etc. before returning the equipment; all items must be returned in the condition received. Tables or chairs returned with excessive tacks, staples, streamers, etc. will be subject to a charge of 50% of the total rental price.
When renting dishware, glassware, flatware, or serving equipment, do I need to run the items through the dishwasher before returning?
We do ask that all dishware, glassware, flatware and serving equipment be rinsed off, dry, and repacked in original crates upon return. However, we recount all returned items, so clean items are greatly appreciated. Any items returned with food or liquid still present will be subject to a fee.
If I arrange for my order to be delivered, will the delivery person set-up and take down the rented equipment?
We can arrange for set-up and knock-down of tables and chairs. There is an additional fee of $.65 per chair and $3.00 per table for set-up and knock-down. Set -up no further than 50' from truck. If you need set-up in another location additional fees would apply. We can arrange for set-up of Canopies, dance floors and staging, call us for pricing info. There is an additional charge for deliveries to the 2nd floor and up. Contact us for pricing.
Do you deliver / pick up equipment after business hours?
After hours deliveries start at $150.00 and go up from there depending on size and time. Sunday deliveries and pick-ups start at $200.00